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Privacy Policy
We respect your privacy and take care to protect your personal data. This Privacy Policy explains what information we collect when you use 7ABET Casino services, why we collect it, how we use it, and the choices you have. We use clear, simple language and keep paragraphs short to make this information easy to read.
1. Legal Status
We act as the data controller for the personal data you provide when using our website and services. We process personal data to deliver our services, to fulfil legal and regulatory obligations, and to improve your experience. We comply with applicable data protection laws, including GDPR principles where they apply.
2. Registration and Login Process
When you register and log in, we collect the information necessary to create and manage your account. This may include:
Contact details: name, email address, phone number.
Account details: username, password, chosen currency and account preferences.
Identity verification information: identity documents and proof of address where verification is required.
Technical and access data: IP address, device identifiers, browser and operating system, and login timestamps.
We use this information to verify your identity, prevent fraud, secure your account, and comply with legal obligations. Basic account activation is usually immediate after registration. Document-based verification, when requested, is typically reviewed promptly and completed within a short period.
3. Games and Software Providers
To provide gameplay, we share limited account and session information with the software providers whose games you play. This helps ensure games load correctly, save your progress, and record your play history for legitimate business purposes.
Some game providers or platform partners may process information on our behalf. We only work with providers who meet industry standards for data protection and fairness.
4. Bonuses and Promotions
We use personal data to manage and administer bonuses, promotions and marketing offers. This may include determining your eligibility, tracking promotion activity, and delivering rewards.
Your marketing preferences are respected. Where we rely on consent to send marketing communications, you can withdraw that consent at any time. You can also opt out of certain promotional messages through your account settings.
5. VIP and Loyalty Program
If you join our loyalty or VIP program, we process data related to your activity, points, tier status and redeemed rewards. This information is used to manage the program, provide tiered benefits, personalise offers, and communicate relevant updates.
You can request details of the data we hold about your loyalty activity and opt out of personalised offers if you prefer.
6. Transactional and Account Activity Data
We record account activity and other operational information needed to administer your account and ensure security. This may include records of your use of the service, communications with support, account status changes, and logs related to account access.
We retain activity records to support customer service, to investigate disputes, and to meet legal and regulatory retention requirements.
7. Key Terms and Account Rules
We process personal data to enforce our terms of service, including to detect and prevent abuse, fraud, and policy violations. This may involve analysing account patterns, reviewing supporting documents, and restricting or closing accounts when necessary.
If you breach our user rules or attempt to circumvent restrictions, we may suspend or close your account and retain related data for the duration required by law or our internal policies.
8. Mobile and Technical Features
We collect technical data to optimise our mobile and web services. This includes device identifiers, operating system, app version or browser version, and performance metrics.
If you enable biometric login on your device, biometric data is handled by your device provider and is not accessible to us. We use cookies and similar technologies to provide a smooth experience, remember preferences, and measure usage. You can manage cookies through your browser or device settings.
9. Security and Fair Play
We use a combination of technical and organisational measures to protect your data, such as encryption, secure access controls, and regular security testing. Access to personal data within our organisation is limited to staff who need it to perform their duties.
We also work with independent auditors and trusted partners to ensure game fairness and platform integrity. Where audits or testing involve personal data, we ensure those third parties protect it in line with our standards.
10. Responsible Gambling and Support
Data collected through responsible gaming tools, such as limits, time-outs and self-exclusion choices, is processed to implement the tools you select and to provide appropriate support. When you ask for help or support, we will process the information you provide in order to assist you and, where appropriate, to refer you to external support organisations.
We may provide references to reputable help services for those seeking assistance. We will respect privacy when handling any support-related information.
11. Benefits and Risks of Data Processing
Processing your personal data allows us to:
Deliver and improve our services, including personalised experiences and faster support.
Protect accounts and detect suspicious activity.
Manage rewards, loyalty, and responsible gaming preferences.
Potential risks include unauthorised access or data sharing. We reduce these risks through security measures, limited access, and careful selection of partners who process data on our behalf.
12. General Information, Data Rights and Contact
Data retention: We keep personal data only as long as necessary for the purposes described here and as required by law. Retention periods vary by data type; where relevant we apply time limits to ensure we do not retain data longer than needed.
Your rights under applicable data protection laws may include:
The right to access personal data we hold about you.
The right to correct inaccurate or incomplete information.
The right to request deletion of personal data, subject to legal and operational limits.
The right to restrict or object to certain processing, including direct marketing and profiling related to promotional offers.
The right to data portability where applicable.
The right to withdraw consent where processing is based on consent.
If you are located in a jurisdiction with a supervisory authority, you also have the right to lodge a complaint with that authority if you believe our processing infringes data protection law.
Third Parties, Processors and International Transfers
We use service providers and partners to operate our services, such as technical hosting, customer support, and analytics. These partners may process personal data on our behalf. We contractually require them to protect personal data and to process it only for the purposes we specify.
Where personal data is transferred outside your country of residence, we take appropriate safeguards to ensure an adequate level of protection, such as standard contractual safeguards or other lawful transfer mechanisms where required.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through our platform or by other reasonable means before they take effect. Your continued use of our services after changes take effect means you accept the updated policy.